South Pacific Travel Agents & Reviews

I had the journey of my life and truly enjoyed every minute of it!

Overall, David and the team prepared a fantastic month long journey through Australia and New Zealand!  We loved every minute of it.  David was excellent in listening to what we wanted to do, and what we did not want to do...and crafted a trip accordingly.  Over the course of our trip we had a few mishaps (cancelled flights and a cancellation by one of our tour guides) but David and team were monitoring and kept things moving.I would definitely recommend the travel agency again for their responsiveness and openness to orchestrating the trip you desire!

Our trip was great! We absolutely loved New Zealand and the incredible outdoor adventures the country provides. It’s a beautiful place, especially the South Island. If you’re an adventure seeker, this is the country to visit! Working with Dick at the travel agency made the trip planning much easier. Dick was always very responsive and worked hard to satisfy all my requests. He was very patient and flexible, as I kept changing my mind as to what we wanted to do and what we wanted to see in New Zealand. This was a surprise 60th birthday trip for my husband, so it was a little harder to plan without my husband’s input. But, DIck was very patient with me as I researched the country and inevitably changed my mind regarding activities and parts of the country we wanted to visit. Honestly, I think Dick may have reworked six different itineraries for me! He was pretty well versed on New Zealand and what it had to offer, and I took his suggestions and opinions to heart. I think this, in conjunction with me thoroughly researching the country on my own, made for a great trip. I really liked working with him, and would certainly recommend this travel company to other people. Everything ran smoothly from start to finish. All flights, transfers, rental vehicles, excursions, hotels, etc. were successful and had been arranged perfectly. All the rental cars were nice, flights and transfers were easy, and hotels were good. We had no issues with anything. The only glitch occurred because of the weather when our glacier heli-hike had to be canceled. When this occurred, Dick reached out quickly and tried to find another activity option for us. Unfortunately, because of weather he and I were both unsuccessful at finding something, but Dick promptly refunded our money for the excursion. I also want to add that I LOVE the app that the company uses for their itineraries! It was so handy to have everything I needed on the app—dates, times for excursions, flights, EVERYTHING! I can’t tell you how many times I referred to the app for confirmation numbers, flight times, activity information, etc. It was really so great and convenient!! 

I couldn’t have been more happy with our trip and the experience with the travel agency and Sarah specifically. She was amazing! She asked what our priorities were and what our budget was and I told her what activities were most important to us and she planned us the most incredible vacation of a lifetime! Our family will remember this trip for the rest of our lives! It was so much fun and everything weren’t so much more smoothly because of Sarah’s help. She made our life so much easier and made our vacation preparations so much easier! We will use her again and hope many others will as well. Our hotels were wonderful, our activities were fantastic, and our rental cars and itinerary were perfect!!Thank you for making this vacation so special for our family! You were absolutely the best to work with!

The trip was great! I loved working with Rick to put together our itinerary. When I didn’t listen to him I wish I had. He felt that since I was not a Lord of the Rings fan there was no point in going to Hobbiton. He was right. It was disappointing. He said since we were going to see glow worms in the South Island there was no point in going to see them in the North island. He was right. He talked us into going whale watching despite the fact that I had been disappointed in the past. I went and it was exactly what he said it would be. Before we left he put together a 2 1/2 hour presentation over Webex with us. That was completely unexpected and useful during the trip. When it looked like we weren’t going to make it to Picton he worked with us to be sure the boat would meet us. He even gave us his personal cell number if we ran into problems, because he wasn’t going to be in the office when we might have a problem going to Picton.I would highly recommend Rick to anyone traveling to New Zealand.

Karen is a superb travel planner and most importantly human being.  She listened well to the needs of my husband and I as she planned our trip and provided an experience that surpassed our expectations. There was a perfect mix of time on our own where we could simply explore and immersion into the history and culture of New Zealand.   A very telling fact that kept reoccurring was the high esteem her guides held for her and their comments as to her attention to detail.   Karen also personalized the trip once we arrived in New Zealand.   She stayed in phone contact with us, took us on a hike in Nelson and personally picked us up and returned us to the airport. My family has traveled throughout the world on very high-end tours and have never had the personal relationship and experience that Karen offered.  The tour guides she chose for us were in and of themselves interesting, and intelligent ambassadors for the area the area and region we were exploring.   They were an excellent reflection of Karens values and attention to detail.   Karen's choice of accomadation was also excellent.   I give her and  her team the highest marks!Janet

Our trip to Italy in April 2023 was perfect from start to finish. Everything was taken care of from hotels, trains, drivers, and guides. The accommodations were comfortable, clean, and centrally located. The private drivers were prompt and very courteous. Most drivers gave us a little extra and showed us some small towns off the beaten path. We never had to worry about directions or parking. All vehicles were clean and very comfortable. All the private guides were excellent and were knowledgeable on the their subject matter.We got a private glimpse into Italy that you would never get in a group tour.

Our trip to the South Island of NZ was well planned. We spent a week in the Marlborough area. Lovely train ride from Christchurch to Picton where we spent 3 nights. We went on 2 mail boat cruises in 2 different sounds. Our accommodations in Picton were exactly what we wanted. Small, well appointed hotel with a lovely restaurant. Our transition from train to car rental went smoothly. next up was our 3 day hike in Abel Tasman Park. We loved the hiking and the other tourists in our group. I highly recommend the lodging and food was lovely.  My only recommendation is to let clients know this is not an easy hike. There are up and down hills. We were the oldest members of our group. Most were in their 60’s. We did fine but the hike was more than my husband anticipated. Nevertheless we did enjoy the scenery, lodging, food and guides.Our favorite 2 nights were at the retreat in Nelson. Absolutely fabulous. We were tired and worn out from hiking so 2 days at the retreat was a treat. Great food, surroundings (pool and hot tub). The owner even did our laundry! A bonus. She even made dinner reservations for us and arranged transportation so we didn’t have to drive.our last night at a hot springs place was our least favorite. Food was fine but the hot springs were too rocky for me to go in. Rooms were nice and there was a steam room and massages. I think I was just ready to go back to Christchurch. It was very popular. Lots of people. Franck arranged a wonderful trip for us and I would highly recommend this travel company.Ellen